Frequently Asked Questions

How do I change or cancel my order?

Orders are attended to immediately after order is received.
If you need to change or cancel your order, send us a message immediately.
Once an order is shipped, it cannot be recalled

What is the status of my order?

You can access the status of your order in your account.

Do you ship internationally?

Yes, we do. please check out the Shipping page for more details

Can I expedite my order being shipped within the EU?

Yes, expedited shipping is available, please contact us as soon as you place your order.

Do you ship to PO Boxes or Military APO/FPO addresses?

For now, we do not ship to PO Boxes and Military APO/FPO addresses.

How long will it be before I receive my order?

For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments outside Finland.

Oops! I accidentally placed my order with the incorrect shipping address.

What should I do? If you’ve just finished placing your order, please call us and we’ll update the address before the order ships from our fulfillment center. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

How can I track my order?

Depending on your location and the shipping method, you may get a tracking number from us. However, you will get emails to updating you of your order.

Do you accept any other payment methods?

At this time, we accept credit and debit cards powered by Paypal and Stripe Payments. We also accept payments from our Finnish clients through Adyen. You do not have to possess a Paypal account to use it. Other payment method will be added as it becomes available.

My payment is not going through.

Please contact us immediately if you are having problems with making payment.

I changed my mind, I like to return my Order

Returns on items are allowed 14 days after shipment is delivered. 
Please note that you are responsible for return shipping cost. 

Do not hesitate to contact us if you require any assistance or need any information.

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